The Control and Monitoring Process in Nursing Management
- Control and Follow-up
Objective of Control:
The objective of control is to ensure that implementation matches the desired goal. This requires an administrative function that measures performance by correcting it and preventing recurrence, making it consistent with the goals and plans of the organization. For a manager to perform this function, it first requires a clear definition of the standards against which performance efficiency will be measured. The most important attribute of these standards is their non-conflict with the established plans; it is very important that they fit these plans completely.
Types of Control:
There are two methods of control:
- Personal Observation: This requires the manager to go to the site of execution to personally observe the workflow, results of execution, assess performance, and detect deviations for correction.
- Control by Reports.
Steps of Control:
- Defining the Scope of Control: Control information and the actions based on it become more accurate if the goal is precisely defined. The purpose is to identify specific points of control to obtain specific information. In other words, we must determine what we want to control. Therefore, we should ask whether we want information about:
- Quality
- Quantity
- Time
- Expenses
- Or a mix of all of these
- Defining Control Standards
- Measuring Performance
- Correcting Deviations: