The Directing Process in Nursing Management

Supervision concept

• Supervision in its simplest sense means getting work done through others
• It is also reassurance that individuals are carrying out their duties and responsibilities in the required manner

• It is the effort made by the person responsible for the team to help its members perform their duties fully, push them to achieve all the desired goals, and guide them on how to overcome the problems and obstacles that may hinder them while performing their work, in addition to coordinating the efforts of the workers, transferring experiences between them, and helping them develop
• Supervision is the process of monitoring work and giving directions It is an important part of the effective follow-up process Therefore, supervision helps improve performance and achieve goals

What is effective supervision?                                                                                                                              

•  It is the implementation of work and the achievement of goals through subordinates
• It is dealing with people, getting things done, and achieving results through others
•   The practical technical element
•   Administrative element

is the ceiling of the administrative process that consists of planning, organization, implementation and evaluation The administrative supervisor is aware of the strategic goals of the organization that it seeks and accurately determines its actual reality, determines the performance gap between reality and what is hoped for, and seeks to train, qualify and motivate the workers he supervises and prepare the environment for them to achieve the strategic goals according to a carefully studied plan He periodically evaluates the extent of the achievement and seeks to continuously improve the administrative system Therefore, he has diverse knowledge, high capabilities and precise specialized skills that contribute to his success in his mission

Characteristics of good supervision

Commitment achieves the following goals

• The relationship of participation between the leader and the subordinate on the goals and methods of work
• Work as a team, encourage regular meetings and reach agreement on what is being discussed
• Fair distribution of agreed tasks
• Reward and punishment for those who deserve it or more training
• Discuss progress made and problems encountered
• Not to be biased or discriminate between workers, while avoiding favoring some workers over others
• Listening and paying attention to different points of view, especially patience when conflicts arise between employees
• Avoid group criticism
• Advice within the limits of possibilities, with clarification and the possibility of implementation
• Planning based on needs, priorities and available resources
• Awareness of the responsibilities and personal problems of all employees
• Teaching new skills and exchanging information and experiences among employees
• Providing capabilities
• Managing meetings successfully and effectively
• Create an appropriate environment to encourage employees to perform well
• Evaluate employee performance and monitor their closeness to work
• The ability to prepare for variables and present them to others, as well as prepare and deal with these variables

skills

Good supervision requires mastery of the following skills

Professional technical skills  The ability to use expertise, techniques and methods to accomplish a job

• Communication skills
• Mental skills
• Human relations skill

◾  Non-discrimination in treatment

◾  Mutual trust between supervisor and employee

◾  Stick to your guns

◾  Calm appearance in front of others

◾  Establish a personal relationship with subordinates

◾  The relationship with employees shall be on a fair and legal basis

Methods of supervision

1-     Traffic

In this method, the work of nurses is observed through

• Note the capabilities, tools and tasks
• Note the cleanliness and order of the place

2-     Personal interview

This method is used between the head nurse and the nurses in the following cases

• New Nurse Interview
• Personal interview for nursing staff

3-     Reports

4-     Meetings with the heads

5-     On-the-job training

6-      Motivation

7-     Leadership

Nursing supervision plan

The nursing staff supervision plan is divided into two types

First Long-term plan

• For new nursing staff
• For non-new nursing staff

Second Short-term plan

• weekly
• daily

Supervision principles

•        Providing the employee with information about his work and the entity he works for

•        Discussing work problems

•        Praise for a job well done

•        Use constructive criticism to improve poor performance

•        Giving subordinates a chance to demonstrate their competence in taking responsibility

•        Do not be arrogant towards your subordinates

•        Self-control

•        no You make promises you can't keep

•        no You attribute your subordinates' ideas to yourself

•        Admit your mistakes

•        Be loyal to your group members

•        Justice

•        Encourage employees to develop themselves

•        Good manners

•        How to issue commands

•        How to make decisions

Manager's duties as a supervisor  
planning           organization        Employment                  Evaluation                Review                                           Problem solving             Making decisions             Providing work requirements                     Coordination   Create a healthy work environment         Learning & Consulting      Training & Development                                                                   Motivation

Tasks Supervisor duties

Firstly General Duties

•        Giving general directions and clear instructions necessary to perform the work

•        Monitoring and supervising subordinates

•        Training subordinates on the job

•        Establishing a human relationship with subordinates based on mutual trust and common understanding

•        Leading the work team to achieve the organization's goals

secondly Work related duties

•        Planning work in the units he supervises and for the individuals working under his supervision

•        Distribute work to subordinates in a fair manner

•        Coordination with other departments

•        Ensure that work is completed on time, according to plan and according to specified standards

•        Ensure the quality of performance in terms of quantity and quality

•        Innovating new ways and methods of doing work

Thirdly  Duties related to subordinates

•        Developing the skills and abilities of subordinates

•        Delegating responsibilities to subordinates

•        Solving problems arising between subordinates

•        Motivating subordinates to develop and improve performance

•        Taking care of subordinates’ affairs, such as vacations and promotions

•        Maintaining order during work in accordance with the behavioral controls in effect in the facility

•        Employee performance evaluation

Fourth  Duties related to superiors and colleagues

•        Implementation of the facility's general policies

•        Take responsibility for the work in the department he supervises

•        Collaborate with colleagues in other departments

•        Flexibility in accepting the transfer and replacement of subordinates

Fifth Responsibilities towards oneself

- Focus on developing personal qualities (self-confidence, patience, firmness)

- Focus on developing skills and methods (delegation, team development)

Basic requirements for effective supervision

•        Ability to lead

•         Ability to motivate

•        ability to organize and evaluate work

•        Ability to review and evaluate employee performance

•        Ability to create a healthy work environment

•        Ability to solve problems and make decisions

•         Ability to train subordinates

•         Ability to plan  

•        Ability to communicate effectively

•        Ability to manage knowledge  

•         Ability to manage oneself