Book
Health Education in Primary Care
- Effective communication skills
– Changing the topic of conversation if it causes distress to the patient (you should help the patient address the sources of their distress, but without being intrusive).
– Do not attempt to offer your own personal opinion; instead, allow the patient to express their own views and form their own judgments.
– Respect the patient’s desire for silence; do not pressure them to speak, as this could cause them distress or exhaustion.
– Avoid failing to listen attentively or making irrelevant comments, as such behavior conveys a lack of interest.
– Trivialize the patient's complaint.
– Language barriers: The word may mean different things to individuals (choose the right pronunciation and make sure they understand what you mean)
– Psychological Barriers: Many individuals understand the information as they expect, so this should be taken into account.
– Obstacles arising from individual differences between human beings: "What you prefer may be hated by others and vice versa."
– Lack of reactions (not paying attention to the reaction to the message or asking the receiver how well they understand the message)
– Organizational obstacles from the employer: (failure to set goals or lack of communication sources).
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